Privacy Policy

Version Date: 22 July 2026

The Injury Clinic Market Harborough Ltd is committed to protecting and respecting the privacy of our clients and website visitors, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy sets out what personal information we collect, how and why we use it, who it may be shared with, and the rights available to you. It applies to:

•  Visitors to our website, and

•  Clients receiving treatment or care from the Clinic.

As these involve different categories of information, this policy is presented in two parts. Part 1 covers information collected through our website. Part 2 covers information collected in connection with your care. If you’re a client or considering treatment, you may want to go straight to Part 2.

By receiving treatment from the Clinic, or by using this website, you acknowledge the practices described in this policy.

Part 1 – Our Website

Information you give us

If you contact us or book an appointment through our website, you may provide your name, email address, phone number, and any message or booking details.

Information collected automatically

We use Google Analytics to understand how our website is used, including pages visited and how you arrived at the site. Find out how Google uses this data at https://support.google.com/analytics/answer/6004245.

Cookies

Our website uses cookies. Where these aren’t strictly necessary for the site to function, we’ll ask for your consent. See our Cookie Policy for details.

How we use this information

We use this information to respond to your enquiries, manage bookings, and — where you’ve agreed to receive it — send you marketing communications. We rely on our legitimate interest in running our website and business, or your consent where required, such as for marketing.

Sharing this information

We use third-party providers to host our website and manage bookings, enquiries, and marketing communications on our behalf. Where any provider is based outside the UK, we ensure appropriate legal safeguards are in place to protect your information. We do not sell or rent your information to third parties.

Other websites

Our website may link to third-party websites. We’re not responsible for their content or privacy practices.

Part 2 – Your Care With Us

What we collect

To provide your care, we collect your contact and payment details, medical history, treatment notes, consent records, movement assessment imagery (such as footage from our Health:fit Scan service) any other health information you or your Practitioner provide during your care.

Why we collect it, and our legal basis

We collect this information to assess, treat, and provide ongoing care to you. Because this includes health information, UK GDPR requires us to rely on a specific legal basis: we process it as necessary for the provision of health or social care by a professional under a duty of confidentiality. We also rely on our contract with you and, where relevant, our legitimate interest in running the Clinic — for example, referring to a debt recovery agency for unpaid balances. If you don’t provide accurate health information, we may be unable to treat you safely.

Note-taking technology

As set out in our Terms & Conditions, we use secure, healthcare-specific AI-assisted transcription software to help produce clinical notes. This is used solely for your care, is never used to train AI models, and you may ask your Practitioner for manual note-taking instead.

Who we share it with

Your information may be shared with: other Practitioners at the Clinic involved in your care; third parties you’ve asked us to liaise with (such as your GP, a consultant, or a coach), only with your consent; the secure software providers we use for clinical records and note-taking; and a debt recovery agency, if a balance remains unpaid. Where any provider is based outside the UK, we ensure appropriate legal safeguards are in place to protect your information. We do not sell your information, and only share what’s necessary in each case.

How long we keep it

We keep clinical records for a minimum of eight years from your last treatment, or until you turn 25 if you were under 18 at the time of treatment, in line with recognised professional guidance.

Children’s information

Where we treat a client under 18, we collect and process their information with parental or guardian consent, as set out in our Terms & Conditions.

Your Rights

Whether you’re a client or a website visitor, you have the right to access, correct, or request deletion of your information (except where we’re legally required to retain it), object to or restrict certain processing, and request a copy of your data in a portable format. To exercise any of these, or if you have any concerns about how we’ve handled your information, contact us at info@theinjuryclinicmarketharborough.co.uk. You also have the right to contact the Information Commissioner’s Office (ico.org.uk).

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, along with the version date shown at the top.

The Injury Clinic Market Harborough Ltd (company number 11126172, registered office Valley View, Tugby Orchards Business Centre, Wood Lane, Tugby, Leicestershire, LE7 9WE) is the data controller responsible for your personal information.